Privacy Policy | RayMedico Projects

This Privacy Policy explains how RayMedico Projects (“RayMedico Projects”, “we”, “us”) collects, uses, discloses, and protects personal data when you visit raymedicoprojects.com or contact us through this website.

We handle personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000, together with the rules made under them.

What we collect

Information you give us. When you submit our contact form, quote request form, or reach us by phone, email, or WhatsApp, we collect the details you choose to provide — typically your name, organisation, designation, email address, phone number, project location, and a description of the project or enquiry.

Information collected automatically. Like most websites, we collect standard technical data when you browse: IP address, browser type and version, device type, operating system, referring page, pages viewed, and time spent on them. This is used in aggregate to understand how the site performs.

We do not knowingly collect sensitive personal data such as financial account details, health information, or biometric data through this website. Please do not include patient information or clinical records in any form submission or enquiry.

Why we use it

To respond to your enquiry and prepare a quotation, feasibility assessment, or proposal.
To communicate with you about an ongoing or prospective project.
To send occasional updates about our services where you have asked to receive them.
To maintain records required for contractual, accounting, and statutory purposes.
To improve the content, structure, and performance of this website.
To protect the site against fraud, abuse, and security incidents.

We do not sell personal data, and we do not share it with third parties for their own marketing.

Service providers we rely on

We use a small number of third-party services to operate this website. Each processes data only as needed to provide its service:

Web3Forms — receives and delivers submissions from our contact and quote forms to our email inbox.
Google Analytics — provides aggregated statistics about site traffic and usage. IP addresses are handled by Google in accordance with its own terms.
Microsoft Clarity — provides aggregated insight into how visitors interact with pages, so we can improve usability.
Cloudflare — hosts and delivers this website, and provides security and performance services.
WhatsApp / Meta — if you choose to contact us via the WhatsApp button, your message is handled under WhatsApp’s own privacy terms.

Cookies and similar technologies

This website is built as a static site and does not set advertising or cross-site tracking cookies of its own. Where analytics services are enabled, they may set first-party cookies or use local storage to distinguish one visit from another. You can block or delete cookies through your browser settings; the site will continue to function normally without them.

How long we keep data

Enquiry and quotation correspondence is retained for as long as needed to serve the enquiry and, where a project follows, for the duration of the engagement plus the period required by contract, tax, and company law. Aggregated analytics data is retained according to the retention settings of the analytics platform. When data is no longer needed for these purposes, it is deleted or anonymised.

How we protect it

This site is served over HTTPS. Access to enquiry data is limited to the members of our team who need it to respond to you. We review our tools and access periodically. No system can be guaranteed completely secure, but we take reasonable technical and organisational measures appropriate to the sensitivity of the data we hold.

Your rights

Subject to the DPDP Act and applicable law, you may ask us to:

confirm what personal data of yours we hold and how it is processed;
correct or complete inaccurate or outdated data;
erase data we no longer need for the purpose it was collected;
withdraw a consent you previously gave, without affecting processing already carried out;
raise a grievance about how your data has been handled.

To exercise any of these, write to us at info@raymedicoprojects.com. We will respond within a reasonable period, and in any case within the timelines prescribed by law. We may need to verify your identity before acting on a request.

Grievance contact

If you have a concern about how your personal data has been handled, contact our Grievance Officer:

Grievance Officer
RayMedico Projects
Office No. 331, Metro Life Bizzbay, Tathawade, Wakad, Pune, Maharashtra 411033, India
Email: info@raymedicoprojects.com

Links to other sites

This website links to other sites, including RayMedico Marketplace and our social media profiles. We are not responsible for the privacy practices of sites we do not operate. Please read their policies before sharing information with them.

Changes to this policy

We may update this policy as our services, tools, or legal obligations change. The revised version will be posted on this page with a new “last updated” date. Material changes affecting how we use your data will be highlighted here.

Contact

Questions about this policy can be sent to info@raymedicoprojects.com or raised through our contact page.